Where's My Package?

Lost Stolen or Undelivered Packages

PLEASE NOTE that we are NOT responsible for lost, stolen or undelivered packages. ALL LOST, STOLEN OR RETURNED packages are the responsibility of the buyer. In the rare event of a mail carrier failure, please contact your local carrier directly with any questions or concerns.

 

Find Missing Mail:

• Check USPS Tracking to see the current status
• Complete USPS Online Help Request form on a desktop computer and submit form.

If your package has not arrived after seven business days from when you submitted your Online Help Request form, then submit a Missing Mail search request with the following information:

 

• Sender mailing address
• Recipient mailing address
• Size and type of box that was used

Identifying information such as your USPS Tracking number(s), the mailing date from your mailing receipt, or Click-N-Ship® label receipt

Description of the contents such as what it is and the brand, model, color, or size, if applicable

Pictures that could help USPS recognize your item

USPS will then forward your Online Help Request to your local Post Office to help locate any missing items.